Before the end of last month, it was reported that many owners of the iPhone XS and iPhone XS Max out there in the wild were experiencing issues with their network connection, and some were even having issues with their Wi-Fi connection as well.

At the time, there wasn’t much else to go on but anecdotal evidence from owners using the handsets in the real world. However, based on those accounts, it appears that some iPhone XS models suffer from less-than-stellar connectivity to the wireless network and Wi-Fi networks, at least when compared to older hardware. Some owners were comparing the iPhone XS to the iPhone X, while others were comparing the connectivity issues with the iPhone 8 Plus or older handsets. Even more frustrating is the fact that when the iPhone XS is connected to a solid LTE connection, its speeds are quite impressive.

In some cases, the cell signal would be much weaker than what older handsets would offer. Some folks would see fewer network bars, while others would see the same bars, technically, but overall speeds would be slower when compared to older models. For folks having Wi-Fi issues, slower speeds all around were the general concern for those suffering the issues.

Now, it appears that Apple is starting to take those complaints seriously, which means it might be a bit more widespread than the company would like. One Twitter user, Devin Meredith (@Devmer11), tweeted out to Rene Ritchie of iMore that the smartphone company reached out to them to get more information pertaining to their LTE network issues. According to Meredith, Apple asked them to install a baseband logger on their device to “track my connection to the tower”, and also answer a few specific questions pertaining to the issue.

@reneritchie Apple just reached out to me to see if I could answer some questions about my Xs Max reception issues they’re doing an outreach to some affected users and are asking to install a baseband logger to track my connection to the tower

— Devin Meredith 🇺🇸🧐 (@Devmer11) October 3, 2018

Providing device logs to engineers while investigating issues of this nature are definitely quite common, and Apple trying to discover the underlying problem makes sense when it comes to using real world devices in owners’ hands. At the time of publication there is no word just yet on what the particular issue is, or how common it is for that matter.

As noted by MacRumors on Wednesday, there are some iPhone XS and iPhone XS Max owners who have installed the iOS 12.1 beta that say the new software has fixed their connectivity issues. However, on the other side of the coin, others who have installed the prerelease software have said their issues persist.

Have you experienced any issues with your LTE connectivity or Wi-Fi speeds with your iPhone XS/XS Max?